According to unified arrangement made by the Group Company, China Czechchosiovakia Machine Tool Co., Ltd. started up “Plan B”based upon completion of “Plan A”so as to expand client service to the whole course of research & development, manufacturing, training, use, improvement, and increase and to realize“zero complaint”made by clients in key industries of the nation by the year-end.

　　 China Czechchosiovakia Machine Tool Co., Ltd. paid great attention to after-service, especially key users. In 2004 they began to implement project manager responsibility system and set up service and maintenance stations to provide 24-hour service. At the same time they set up a warehouse of wearing parts and spare parts to meet user’s requirements for equipment maintenance, and the degree of user satisfaction reached 100%. During the Spring Festival the Company provided site training for maintenance techniques, training for service rules, and training for service skills to after service personnel so that they would provide standard and effective service all the more. The Technical Service Room optimized their route, made unified arrangement, set down maintenance and assembly techniques, shortened maintenance and installation period, and increased service efficiency. They shared service information resources among the Marketing Department, Production Manufacturing Department, Technical Department, and Quality Assurance Department to realize rapid linkage and solve problems. In the meanwhile they established service files to increase service quality. The Technical Service Room did well in callback to inquire users if they were satisfied with service work. At present the callback rate of numerically-controlled machine tools is 100%, and that of universal machine tools 50%.